o frabjous day
Friday, April 22, 2011
s = p - e
"S = P - E.
In this formulation, 'S' stands for satisfaction, 'P' for perception and 'E' for expectation."
- David H. Maister, "The Psychology of Waiting Lines"
No comments:
Post a Comment
Newer Post
Older Post
Home
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment