I am often reluctant to call for customer service. Then when I get bad service, I am disproportionately outraged. It's like the perfect storm. Except that this time, I started calm, dug in my heels, argued my way up to the top, and negotiated until I got what I wanted. Same coverage, a 20% discount, and the ability to just deal directly with my actual service provider on his personal phone, and never having to call the national or regional lines again.
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